At Sweetted, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refunds process. Below are the details of our policy:

1. Returns

Eligibility for Returns

• Items must be returned within 30 days of receipt.

• Items must be unused, in the original condition, and with all tags and packaging intact.

• To initiate a return, please contact us at support@sweetted.store to request a Return Merchandise Authorization (RMA) number.

Return Process

1. Contact our customer service team to obtain an RMA number.

2. Pack the item securely in its original packaging.

3. Include the RMA number and a copy of your receipt or order confirmation inside the package.

4. Ship the package to the following address:

   Sweetted

Return Shipping Costs

• Domestic Returns: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.

• International Returns: We do not offer international returns at this time.

2. Refunds

Processing Time

Once we receive your returned item, it will be inspected. If it meets our return criteria, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Amount

• Full Refund: For items returned in their original condition, you will receive a full refund of the purchase price.

• Partial Refund: If an item is returned in a condition that is not considered original or unused, we may issue a partial refund based on the item's condition.

3. Wrong Sizes

Size Exchange or Return

If you receive an item that is the wrong size, you may return it for a different size or a full refund. Please follow these steps:

1. Contact us at support@sweetted.store to inform us of the size issue and request an exchange or return.

2. We will provide instructions on how to proceed with the return.

3. Return the item as per our standard return process. We will cover the cost of return shipping for wrong size issues.

Exchange Process

• Availability: Exchanges are subject to stock availability. If the requested size is out of stock, a refund will be issued instead.

• Shipping Time: If an exchange is processed, please allow an additional 5-7 business days for the new item to be shipped.

4. Non-Returnable Items

The following items are non-returnable:

• Sale items

• Personalized or custom-made products

• Gift cards

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@sweetted.store with your order number and details of the issue. We will arrange for a replacement or refund, including return shipping costs if applicable.

6. Changes to Returns & Refunds Policy

We may update our Returns & Refunds Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

• Email: support@sweetted.store

Thank you for shopping with Sweetted. We are committed to ensuring that your shopping experience is enjoyable and hassle-free.